Frequently Asked Questions

Orders and Payment

Using your Smart Phone


Orders and Payment


Q. How do I make an order?


Please consider the composition of the picture when choosing your sizes!

As you look through the picture galleries you will see an icon in the top left corner of each picture. Click to choose your type, size and quantity and then press 'update basket' at the bottom of the screen. Your selections will appear at the top of the page. When you have made your gift or picture choices please click 'view basket'. You can save your basket for up to 7 days, or checkout.

Existing customers will be asked to enter their user name and password. New customers will be asked to register contact details. You will need to supply your name, address, telephone number and email address.

Once you have created your account it will be available for you to use again in the future. Please note your password as I cannot see them!

If you wish to pay by card you can complete your order online. You can use PayPal to pay by credit or debit card. If you prefer to send a cheque, please complete and print your order form and send it, together with your cheque payable to JACKIE OLIVER to:

Jackie Oliver,  Barnard Cottage,  Duncote,  Northants,  NN12 8AH 

Please consider the composition of the picture when choosing the size! 

If you have a query, would like to order something that is not listed, or need it in a hurry, please contact us




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Q. What sizes are available?


Please consider the composition of the picture when choosing your sizes!


Follow the 'add to basket' link in the corner of each picture to select and make your purchase. Secure online payment by credit or debit card using PayPal

 

Size (inches)

Print only

 

7 x 5

£9.00

 

8 x 6

£12.00

 

10 x 8

£18.00

 

A4

£20.00

 

A3

£35.00

 

A2

£45.00

 

Digital image

£7.50 Low Res

 

Digital image 

£15.00 High Res

 

 

Processing, packing and delivery is £3.00 per order by First Class mail for prints or digital images on disk. Large orders will be sent by courier   (free for emailed digital files and orders over £50)

 

The prices above are for standard portrait or landscape photographs with a gloss finish. Other sizes and finishes are available by request

Digital images can be purchased for personal use only and will be sent by email.  Low Res images are 600 pixels longest edge at 72dpi - suitable for home use, Facebook etc but not for printing

If possible please order online and use Pay Pal for Debit and Credit Cards




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Q. How do I pay?

If you wish to pay by card you can complete your order online. You can use PayPal to pay by credit or debit card. 

If you prefer to send a cheque, please complete and print your order form and send it, together with your cheque payable to JACKIE OLIVER to:

Jackie Oliver,  Barnard Cottage,  Duncote,  Northants,  NN12 8AH 

Please consider the composition of the picture when choosing the size! 

If you have a query, would like to order something that is not listed, or need it in a hurry, please contact us

 

 

 

 




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Q. Where do I send a cheque?

If you wish to pay by card you can complete your order online. You can use PayPal to pay by credit or debit card. If you prefer to send a cheque, please complete and print your order form and send it, together with your cheque payable to JACKIE OLIVER to:

Jackie Oliver,  Barnard Cottage,  Duncote,  Northants,  NN12 8AH 

Please consider the composition of the picture when choosing the size! 

 

If you have a query, would like to order something that is not listed, or need it in a hurry, please contact us




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Q. Can I pay by BACS or Internet Banking?

Yes

Please use the the following for BACS or Internet Payments

Sort Code:

30-18-83
Account: 

00177682   

Please use your surname as reference




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Q. Is there a discount for quantity?

 

Save 10% on orders over £100 

201210OFF

Save 20% on orders over £200 

201220OFF

Make your purchases in the usual way through the Galleries, and add the above code on checkout

Minimun spends of £100 or £200 apply

 




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Using your Smart Phone


Q. Can I view pictures on my 'phone?

Yes

Just type in www.graftonwood.co.uk/m and you will get a list of galleries in alphabetical order, which can be viewed on your 'phone



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Please feel free to contact us with any questions that are not answered here
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